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Frequently
Asked Questions
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This area covers
shipping, returns, payment options, privacy, print terminology &
more. Please click the links below to immediately direct you to your
specific interest. |
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How
do I order online? |
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Shipping: |
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Payment
Options: |
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Returns
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Privacy
Policy |
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Print
Terminology |
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Delivery
schedule and Shipping Charges: |
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- Most orders are shipped the same day, or within 24 hours of
receipt of your order. You'll be given all the details upon your
phone order, or a reply email from any email order. Please CALL
or EMAIL us for an order total prior to ordering by mail.
- Shipping charges: Shipping charges are determined by the product(s)
and its destination. Book/video orders are generally $4.00 for
the first item, $1.00 additional per additional item. Art and
other items are product specific, and you'll be quoted the shipping
either verbally or written upon receipt of your order. Usually,
all unframed artwork is anywhere from $5.50 to $20.00 for the
entire package (meaning you can have multiple prints in one shipment
and be charged the same as if it was for only one print). These
rates are generally valid for most shipments to the 48 lower states.
Basically, we're not in business by overcharging you on the shipping
charge.
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Carriers
and methods of delivery: (back to top) |
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- United States Postal Service: We
use the post office to ship out the majority of our book orders.
Book orders shipped within the US are often sent MEDIA MAIL via
the postal service which makes the shipping costs very reasonable.
In media reports we've seen comparing transit time of packages
sent priority and media (book rate), packages generally take the
same amount of transit time, but if you live on the west coast
- give your order at least 7-10 business days before you start
wondering where the order is. Many of the art poster orders are
sent rolled in a tube and delivered via Priority Mail Service.
Generally, many lightweight orders are sent out through USPS.
Due to the recent Postal Rate increase and introduction of zone
rates however, we do not feel that Priority Mail offers you the
best level of service for the price any more. For this reason,
we use UPS as our main shipping carrier.
- UPS: UPS shipments are fully
insured and are trackable (Priority Mail shipments can be insured,
but are not trackable.) *Please note that UPS can not deliver
to a PO Box. We've had $1,000+ orders sent out to PO Boxes and
there is just no way to tell where the package is from the time
it leaves our door to your post office - not a good feeling! Of
course, if that's all you have available, we'll send your order
to a PO Box.
If you have email and would like to track your UPS shipment, please
ask and we can have your UPS tracking number provided in an email.
You will then be able to track your shipment online at www.ups.com.
- FEDEX: Available upon request.
We can use this carrier should you prefer it, and we do use FEDEX
when shipping large packages not able to be handled by UPS or
via the post office.
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Levels
of Service (Speed of Delivery): (back
to top) |
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- All deliveries are quoted and shipped at a ground (non-express)
service price.
- We can offer you express services if necessary - charges will
depend on size, weight, service speed, and distance. Rates available
upon request.
- It is recommended you phone in your order if you would like
express service so we can provide you with a quote over the telephone
and act immediately to your order request.
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Damages
in Transit: (back to top)
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- If your order is damaged upon receipt, first please accept our
apology. No one likes the hassle and we take great steps to package
your order as safely as possible to avoid potential problems.
- In the event a damage does occur, please keep ALL the packaging
and contact us. We will file a report with UPS/Carrier and instruct
you as to how we'll handle the return. Generally, UPS will come
out to where your package was delivered and pick up the damaged
package(s). You don't need to be home to have it picked up, just
have it ready for the driver at the place where they usually leave
the packages when you're not home to accept delivery.
- So you're not without your order contents too long, we usually
try to send you a duplicate item right away if possible and we
do all the work with the claim process. We try to make it as painless
as possible for you. The important thing is that you keep all
the package contents, carton and packing materials and contact
us ASAP.
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Alaska/Hawaii
and International Shipping: (back to
top) |
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- Alaska and Hawaii: Orders for
delivery to customers in Alaska and Hawaii will more than likely
be sent out through the Postal services as UPS can be very expensive
(air express services only) for these locations.
- Canadian Customers: Many
Canadian orders are shipped via UPS, with the exception of books,
which are shipped through the Postal Service. You may be charged
a "Duty Fee" by the Canadian government for the shipment no matter
which shipping method is chosen - we have no control over the
Duty Fee.
- International Customers (all orders
outside the U.S. and Canada):
The only shipping method we can offer you for this service is
via Postal Service Air Mail. You may be charged a "Duty Fee" on
your shipment (we don't know if you will and if so, how much it'll
be - but not all countries impose this fee.) You will have to
pay your carrier such a fee when the package is delivered to you
- it will not be charged from us.
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Art
Shipments: "How do you ship artwork?" (back
to top) |
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- Most of the art is shipped flat, protected between several layers
of cardboard and encased in an outside carton made especially
for the transit of artwork. ALL the art comes to us flat and we
ship out almost every art print flat. Very small artworks, such
as some open editions and posters, are occasionally rolled and
shipped in a tube. If you prefer not to have anything rolled (or
flat), please indicate your preference with your order.
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Accepted
Credit Cards: |
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- We accept MasterCard, Visa, Discover and American Express. Debit
cards work as well as they process as a Visa or MasterCard.
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Methods
of Payment: (back to top) |
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- Online: Sorry but we do not
have online ordering on this site. Our inventory changes so often
and admitedly we don't update the site immediately upon a change
in inventory so the most accurate information is by phone or email.
You can send your inquiry via email. You'll receive your email
response with an absolute quote, with ordering instructions. These
are not automated responses so please don't expect an immediate
answer, but we are usually very timely in our service.
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- Phone Order: You're welcome
to call in your order to us toll-free at 1-800-664-9797 during
normal business hours. Payment may be made by MasterCard, Visa,
Discover, American Express and Debit cards.
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- Mail Order by Credit Card:
If you prefer to pay through the mail rather than online or by
telephone, please print out, type or handwrite your order. Please
include your credit card account number plus the expiration date.
Make sure your credit card order includes your billing address,
and shipping address if different than billing.
- For contact purposes with your mail order, please provide a
day time phone number or email should we have any questions/concerns
about your order.
- Mail (or fax) this information to Lord Nelson's Gallery. Once
your order arrives, we'll process it immediately and ship it to
you. Should there be any problems, we'd contact you via the info
you provide with your order.
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- Fax Order: Simply follow the
instructions for "Mail Order by Credit Card" section and fax in
your order to us at 717-334-2103. This comes right into our office.
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- Mail Order by Check: We
can accept personal checks and money orders. We do not recommend
sending cash. In either case, please contact the gallery for your
order total prior to sending in your payment.
- Please print out or hand write your order, include the payment
made payable to "Lord Nelson's Gallery" and mail to the gallery
at 27 1/2 Chambersburg Street, Gettysburg PA 17325.. Make sure
to include the address where you'd like your order shipped and
any special instructions you request of us. Remember, we prefer
to have a street address rather than PO Box if at all possible
(see the Shipping section).
- For contact purposes with your mail order, please provide a
day time phone number or email should we have any questions/concerns
about your order. Once your order arrives, we'll process it immediately
and ship it to you. Should there be any problems, we'd contact
you via the contact info you provide with your order.
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- We stand behind the products that we sell so if you're not satisfied
with your purchase, please contact us within one week of receiving
your shipment to arrange for exchange, store credit, refund, repair,
or replacement. Unless the item is damaged or is a result of an
error on our part, you will be responsible for all postage costs
associated with your order. For damaged items, see "Damages"
in the shipping section. Products must be returned in the same
condition they were received. We cannot accept the return of videos
if the packaging has been opened - we will of course exchange
defective videos for the same title. Please feel free to contact
us if you have any questions concerning our return policy.
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- The personal information you provide to us through our website,
stays with us. Your email address, physical address or any other
contact information will not be given or sold to anyone else -
we keep that here in our records. We don't bombard you with unsolicited
emails or call you at home when you're about to sit down for dinner
- we don't like those interruptions so we assume you don't enjoy
those either.
- Unsolicited Email/regular mail: I consider unsolicited email
to be an invasion of privacy, and again, we don't enjoy that either.
Upon your purchase of let's say a particular artist's work, when
that artist comes out with a new piece, you may receive an email
from us highlighting the latest work. On average, we send out
a maximum of maybe six emails per year showcasing new works for
any particular artist or special event. We also produce and (e)mail
out a gallery newsletter roughly three times a year. If you prefer
to have no emails or anything period, please indicate that with
your contact submission or at any time, we'll be happy to oblige.
Basically, if you want the information, we'll provide it to you.
If you don't, we won't.
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Signed and Numbered
(s/n): Limited-edition prints that have been signed
by the artist and sequentially numbered. The artist's signature
is usually found in one of the lower corners of the print and
is accompanied by a number that looks like a fraction; the top
number indicates the number of the print and the bottom number
indicates the total number of prints in the edition. (e.g. 153/950).
This would designate this particular print is number 153 out
of 950 prints.
*The myth about print numbers. In true lithography where
the original medium is inked and is pressed directly on to the
substrate (usually paper), it is true that the first impression
is usually the sharpest, as subsequent impressions can deteriorate
the original medium.
In today's giclee and offset print reproductions, there is absolutely
no difference in quality whether the print is number 1/1000
or 969/1000. Please use the following example:
Imagine 100 sheets of paper on one end of the printer, ready
to go through a press. The top sheet is fed into the press,
and comes out the other end a finished print. This print is
deposited onto a rack. The second sheet then comes through the
printer, and is deposited on top of the first print. And so
on, and so on. At the end of the run, the last sheet (100th)
comes through the press and is now at the top of the pile of
finished prints on the other end. The rack is brought over and
hypothetically the artist is there to sign the prints. The artist
takes the first print on top of the rack and signs it and then
it is numbered 1/100. Remember, this was the last (100th) print
off the press, not the first. If the artist continues to sign
and the balance is numbered, the first print off the press will
be numbered 100/100, the last in the edition. Now you see where
numbering in this case doesn't have any bearing on how they
came off the press or for that matter, quality of the print.
Therefore, contrary to conventional wisdom, lower numbers in
these editions are not more valuable than higher ones. Sure
it's nice to have the uniqueness of a low number, and perhaps
if two of the same prints are for sale, the lower numbered one
may sell quicker but not necessarily for any more money.
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Artist's Proofs (a/p):
In offset and giclée reproductions, artist's proofs are additional
prints not included in, but of the same quality as, the regular
s/n edition. Artist's proofs are distinguished by the abbreviation
"AP" and are numbered separately. Generally, artist proofs run
about 10% additional of a s/n edition. (i.e. if there are 1000
prints made as a signed and numbered (s/n) edition, about 10%
more (or 100) will be designated as a/p's).
The history of an a/p is that they were created to signify the
artist's final approval of a print after the process of reproduction.
These a/p's were generally kept by the artist. In original prints,
artist's proofs are the first prints pulled, which are the sharpest
prints in the edition because the plates and screens have not
yet been worn down.
Most of today's artist proof offset and giclée reproductions
however are of absolutely no different quality than any other
part of the print edition. Those a/p's that are sold are sold
at a premium price, as they are considered more collectible
because there are less of them. In our professional opinion,
unless you're considering an original print a/p, they are no
more special than the regular s/n edition.
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Edition Size:
The total number of prints printed, or pulled, of one particular
image. Separate edition sizes are recorded for the signed and
numbered prints, artist's proofs, publisher proofs, printer's
proofs, conservation editions, canvas editions, enhanced editions,
etc. You should find all these various editions indicated on
the certificate of authenticity - provided with most if not
all limited editions.
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Giclée: -
(Pronounced Zhee-Clay) is an elegant, state-of-the-art reproduction
that gives a vibrant color rendition of an original painting.
A result of the marriage of art and modern printing technology,
a giclée faithfully reflects the vibrant color, rich detail
and lush texture of the original. Giclée, a French term for
"fine spray", is created by a high fidelity digital printer's
tiny ink jets that spray millions of droplets of water based
ink onto fine archival art paper or canvas known as the "substrate".
The combination of specific inks and substrate are carefully
selected to assure maximum print longevity. Giclées are produced
one at a time. Depending upon their size, this intricate printing
process can take up to an hour or more for each print. Afterward,
giclées are coated with a protective finish to further assure
their longevity. More and more artists are using the giclée
process as it is today's best method to faithfully replicate
the original. A giclee canvas print is usually mounted or stretched
on wooden stretcher bars and framed without matting or glass
- just the frame itself.
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Limited-Edition
Print: A reproduction of an original work of art that
is signed by the artist and sequentially numbered. The total
number of prints is fixed or limited by the artist or the publisher.
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Offset Lithograph:
A photomechanical reproduction created by the separation of
colors in the original and then the recombining of those colors
on a printing press. A painting is scanned into a computer where
all details of the original are eventually separated into film.
The film is then developed onto metal plates - one plate for
each film. (Most presses use four colors, CMYK or cyan, magenta,
yellow and black.) The plate is then fastened to the printing
press on a drum. A separate drum rotates and collects the appropriate
color ink (cmyk) and the inked roller goes across the plate,
which then inks another roller, and as that rotates, it finally
transfers the ink to the paper below. That paper then goes across
the press and the inking process is repeated three more times
(for a total of four colors - cmyk) if using a traditional four
color press. Offset means the plate never touches the substrate
(the paper). Offset lithography is very well adapted to color
printing and gives a sharp, clean image very close to the original
painting.
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Open-Edition
Print: A reproduction of an original work of art that
is sometimes signed by the artist. The number of prints published
is not predetermined and is not individually numbered.
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Replacement
prints. These are extra prints held in reserve by the
artist or their publisher to replace prints that may have become
damaged in transit, etc.
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© 2001-2008 Lord
Nelson's Gallery
Prices & availability subject to change without notice
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